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Account Manager / Account Director

San Diego, California


 

Please note: WE HAVE FILLED THIS POSITION AS OF JUNE 2020. PLEASE CHECK BACK FOR NEW OPENINGS AS WE CONTINUE TO GROW!

Join one of California’s fastest-growing marketing and media companies in the healthcare space, located right in the heart of Hillcrest!

CovalentCareers is a healthcare-only content and creative agency and is also the leading online platform for new healthcare professionals to enjoy content, take courses, and find jobs.

Our mission is to empower eyecare professionals to create happy and successful careers and we're achieving this every day through world-class technology, marketing, and hiring solutions.

We value a consistent commitment to excellence, supporting other team members, and crushing goals every day. When everyone is stoked about what they do and where they work, we are able to build a team of A-players who are ready for anything. That's where you come in!


Where are we located? 

Having an office in the heart of Hillcrest has its perks: walk to local coffee shops and breweries, collaborate with teammates over some of the best spring rolls in San Diego, or take a stroll in Balboa Park! Note: Our team is currently working remotely in accordance with local guidelines.

What does it mean to be a successful Account Manager for CovalentCareers?

CovalentCareers works with many of the largest eyecare companies to produce industry-leading content and media. Most times we syndicate this content with the audience of readers and users on covalentcareers.com.

Our agency division is growing—fast—and we are looking for an independent, efficient, and highly motivated Account Manager to help us wow our clients and, ultimately, earn more business.

The Account Manager will be responsible for working directly with clients to orchestrate and execute marketing campaigns and virtual events. They will also work closely with CovalentCareers’ marketing and dev teams to produce and promote these campaigns and will also report on their success. 

What are the core job duties?

Client communication and management

  • Regularly interface with clients via phone and email to keep them updated on project statuses and to obtain feedback on deliverables.
  • Track campaign metrics and deliver results to clients.
  • Manage client campaigns from start to finish, keeping both the client and internal teams updated on progress.

Project management

  • Translate client proposals into our internal task management system.
  • Carefully track project statuses and deadlines, and update other team members on what’s needed.

Virtual event support

  • Work with client and internal stakeholders to conceptualize, plan, promote, and host virtual conferences and trade shows.
  • Coordinate logistics with exhibitors, speakers, KOLs, and attendees.
  • Report on event performance.

Marketing campaign execution

  • Work with client and internal stakeholders to produce engaging and informative campaigns targeting eyecare professionals, ranging from in-depth clinical guides to “day in the life” video interviews.
  • Write project briefs for clients and internal stakeholders.

Required qualifications:

  • 2-7 years of work experience in account management role in an ad agency, with a track record of increasing responsibility and account growth
  • Experience with time/project management programs and an ability to effectively map internal and external timelines
  • Experience creating proposals and scopes of work
  • Detail-oriented and highly organized
  • Comfort working with individuals in all levels of the client organization—from mid-level to senior
  • Experience managing and collaborating with multiple internal teams, including marketing, content, design, and product/dev
  • Familiarity with content and digital marketing tactics and strategies
  • Clear and detailed communication skills for clients, vendors, contractors and internal teams
  • Strong written communication skills
  • Experience tracking and presenting campaign metrics

 Who will I get to work with? 
We’ve got a team of 15 go-getters here at CovalentCareers. We have a large marketing team and you’ll work closely with all members: our CEO, Associate Director of Client Services, Associate Director of Operations, Graphic Designer, Managing Editor, and Social Media Coordinator. You will report directly to the Associate Director of Client Services. You will also get to work closely with tons of industry influencers and your clients: representing some of the nation’s largest eyecare companies.

 To succeed in this position, you must be:

1. Devoted to client services: Being an A+ account manager is all about relationships. If you love collaborating with individuals inside and outside your organization to address client needs and impress the clients, this position is for you.

2. Highly organized: This is a growing department and you’ll need to track many deliverables across dozens of campaigns. Organization skills are a MUST! You must be the type of person who can maintain an organized task list and coordinate deadlines across a department.

3. Independent: Our small team relies on people who can roll up their sleeves and Google/hack/problem-solve/research their way out of most any problem. We won’t hesitate to pitch in when you need help, but we also expect that you will only ask for help after taking a stab (or six!) at the problem yourself.

4. Extremely adaptable: We are a fast-growing company, and with growth comes change. You will be expected to keep up with a dynamic environment and learn on the go. We are constantly adopting new technologies and processes to help us do our jobs better and you must be willing to dig in and adapt—quickly!

Like what you’ve read so far? 

The greatest benefit we offer is the freedom to define your role, and the ability to make key decisions that have a direct impact on the success of the company.

We expect everyone here to work incredibly hard, and we reward people for results. If you've achieved your goals early, then you can go bigger, or take the time to enjoy some of the sweet perks of working here like:

  • Generous paid time off and flex-days
  • Endless drinks and snacks in the office 
  • Fully-covered annual team trips
  • Team happy hours to celebrate small wins 
  • Company-wide parties to celebrate big wins 
  • Audible.com or Kindle membership 
  • Meetings around Hillcrest and Balboa park

Plus you can expect some pretty great benefits like:

  • Health Insurance
  • 401K
  • PTO
  • VTO days
  • Sick Time
  • Paid Holidays
  • Volunteering Time Off
  • Standing desks (or sitting desks, if you prefer)

Core Skills

  • Client management
  • Written/verbal communication
  • Project management
  • Digital advertising

Platforms

  • ClickUp
  • Airtable
  • Google Data Studio
  • Google Analytics
  • Hubspot
  • AdRoll
  • Supermetrics
  • Frame.io
  • Facebook Business Manager

Compensation

  • $60 - 80k
  • Full benefits
  • Visa Sponsorship not available